FAQs

 Are your grillz real gold and real diamonds?

Yes. We offer authentic 10K, 14K, and 18K gold, along with VVS/VS diamonds and Moissanite options. No fake metals or stones.


 Do the grillz come custom-fitted?

Yes. All custom grillz come with a mold kit so your grillz fit perfectly and comfortably.


 Do grillz damage teeth?

No. When properly fitted, grillz do not harm your teeth or gums. Always follow mold instructions carefully.


ORDERING & CUSTOM PROCESS

 How does the custom grillz process work?

  1. Place your order

  2. Receive your mold kit

  3. Take your impression at home

  4. Mail it back to us

  5. We handcraft your grillz

  6. We ship your finished grillz to you


 How long does production take?

Once we receive your mold, production takes 7–14 business days depending on the design and materials.


 Can I order a mold kit separately?

Yes. You can order just the mold kit if you want to decide your grillz style later.


SHIPPING & DELIVERY

 Do you ship internationally?

Yes. We ship worldwide.


 How long does shipping take?

  • U.S. Shipping: 3–5 business days

  • International Shipping: 7–21 business days

  • Mold kits ship within 24–48 hours


 Will I receive a tracking number?

Yes, every order comes with a tracking number once shipped.


RETURNS & WARRANTY

 Do you accept returns?

Custom grillz are final sale, as they are made specifically for your teeth.
Non-custom items may be returned within 7 days (unused and in original packaging).


 What if my grillz arrive damaged?

If your item arrives damaged, contact us within 24 hours of delivery.
We will replace or fix the product depending on the issue.


 Do you offer warranties on grillz?

Yes. All custom grillz come with a fit guarantee based on your mold.
If the fit is off due to a mold issue, we may request a new impression.


PAYMENT & PRICING

 What payment methods do you accept?

We accept major credit cards, PayPal, Shop Pay, and other Shopify-supported payment options.


 Do you offer payment plans?

Yes. We offer Shop Pay Installments and other financing options at checkout.